PRIVACY POLICY
VISIT
Generally, you may visit www.mandotsecurities.com anonymously and obtain information
about our Company and products and services without providing any personal information,
such as your phone number or postal or e-mail address.
PERSONAL INFORMATION
In a few sections of our Website, we ask you to provide information that will enable
us to enhance your site visit or to follow up with you after your visit. It is completely
optional for you to participate. For example, we request information from you when
you :
- Register with mandotsecurities.com and also while executing Customer Agreement with
us or filing online registration forms
- Transact on the Site
- Provide feedback in an online survey
- Participate in contests or games such as Mockstocks.
- Request your order status
- Subscribe to a newsletter or a mailing list.
In each of the above instances, we may ask for your name, e-mail address, telephone
number, address, login name, password or password validation and other personal
information that is needed to register or subscribe you to services or offers.
USE OF PERSONAL INFORMATION
The personal information you provide will be kept confidential and used to support
our customer relationship with you. We may use the information you provide to inform
you of special offers, upgrades and other services that may be of interest to you.
We may selectively share your information with mandotsecurities.com affiliates or
other companies and organizations whose products or services we think may be of
interest to you. We will whenever called upon to do so, disclose your personal information
to any Government, Central or State, local or public or regulatory authority such
as the Securities and Exchanges Board of India (SEBI), Reserve Bank of India (RBI)
or such other authority. If you do not want to receive information about special
offers, upgrades, newsletter, mailing list from mandotsecurities.com or its affiliates,
you will be given the opportunity to "opt out" and we will respect your wishes.
The personal data of customers and web site visitors is stored indefinitely and
may be collected and processed in one or more data bases maintained directly or
indirectly by mandotsecurities.com. By providing personal information to mandotsecurities.com,
you agree and understand that mandotsecurities.com and its affiliates may access,
store, and use this information for a variety of purposes including identification,
registration, authentication, online transactions, and marketing in any of the countries
in which mandotsecurities.com, its affiliates maintain offices.
SECURITY
Our site offers 128 bit Secured Sockets Layer (SSL) security from EGI WebSoft Inc.
SSL technology offers security while executing a trade, transferring money or securities
and prevents hackers from collecting information while the transaction is in process.
Customers are required to enter their User ID and password to access certain sections
on our Website. In order to protect your information, customers are required to
clear three levels of passwords to Trade Online. You are requested to keep your
password safely and change the same frequently to pre-empt any fraudulent use.
LINKS TO OTHER SITES
mandotsecurities.com is not responsible for the privacy practices of non- mandotsecurities.com
sites to which mandotsecurities.com or any other mandotsecurities.com Web site may link.
We encourage you to become familiar with the privacy practices of these sites before
you provide them with personal information.
CHANGES TO THIS POLICY
We may from time to time update this Policy. When we do so, we will post notice
of any revisions on this site. We encourage you to review our Privacy Policy whenever
you visit our Web site.
DISCLAIMER
The site, including any content or information contained with it or any site related service, or any product or service licensed or purchased through the site, is provided on an " as is" basis and without warranties of any kind, either express or implied, including, but not limited to warranties of title or non-infringement or implied or warranties of merchantability and fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. You acknowledge that any warranty that is provided in connection with any of the products or services described herein is provided solely by the owner, advertiser, manufacturer or supplier of that product and/or service, and not by mandot GROUP.
- mandot GROUP does not warrant that your access to the site and/or related services will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available is free of viruses or other harmful components. Access to and use of this site and the information is at your risk and mandot GROUP does not undertake any accountability for any irregularities, viruses or damage to any computer that results from accessing, availing or downloading of any information from this site. mandot GROUP does not warrant or make any representations regarding the use or the results of the use of any product and/or service purchased in terms of its compatibility, correctness, accuracy, reliability or otherwise. You assume total responsibility and risk for your use of this site and site-related services.
- You agree that, except as provided under the mandot GROUP return policy, mandot GROUP and its directors, officers, employees, agents, sponsors, consultants or other representatives ('service providers') shall not be responsible or liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or any other damages (including without limitation loss of profits, loss or corruption of data, loss of goodwill, work stoppage, computer failure or malfunction, or interruption of business) under any contract, negligence, strict liability or other theory arising out of or relating in any way with the use of the site or in reliance of the information available on the site, site-related services, or any products or services offered or sold or displayed on the mandot GROUP site.
Rights and Obligations
General Clause
1. The Beneficial Owner and the Depository participant (DP) shall be bound by the provisions of
the Depositories Act, 1996, SEBI (Depositories and Participants) Regulations, 1996, Rules and
Regulations of Securities and Exchange Board of India (SEBI), Circulars / Notifications /
Guidelines issued there under, Bye Laws and Business Rules/Operating Instructions issued by
the Depositories and relevant notifications of Government Authorities as may be in force from
time to time.
2. The DP shall open/activate demat account of a beneficial owner in the depository system only
after receipt of complete Account opening form, KYC and supporting documents as specified
by SEBI from time to time.
Beneficial Owner information
3. The DP shall maintain all the details of the beneficial owner(s) as mentioned in the account
opening form, supporting documents submitted by them and/or any other information
pertaining to the beneficial owner confidentially and shall not disclose the same to any person
except as required by any statutory, legal or regulatory authority in this regard.
4. The Beneficial Owner shall immediately notify the DP in writing, if there is any change in details
provided in the account opening form as submitted to the DP at the time of opening the demat
account or furnished to the DP from time to time.
Fees/Charges/Tariff
5. The Beneficial Owner shall pay such charges to the DP for the purpose of holding and transfer
of securities in dematerialized form and for availing depository services as may be agreed to
from time to time between the DP and the Beneficial Owner as set out in the Tariff Sheet
provided by the DP. It may be informed to the Beneficial Owner that "no charges are payable
for opening of demat accounts”
6. In case of Basic Services Demat Accounts, the DP shall adhere to the charge structure as laid
down under the relevant SEBI and/or Depository circulars/directions/notifications issued from
time to time.
7. The DP shall not increase any charges/tariff agreed upon unless it has given a notice in writing
of not less than thirty days to the Beneficial Owner regarding the same.
Dematerialization
8. The Beneficial Owner shall have the right to get the securities, which have been admitted on
the Depositories, dematerialized in the form and manner laid down under the Bye Laws,
Business Rules and Operating Instructions of the depositories.
Separate Accounts
9. The DP shall open separate accounts in the name of each of the beneficial owners and securities
of each beneficial owner shall be segregated and shall not be mixed up with the securities of
other beneficial owners and/or DP’s own securities held in dematerialized form.
10. The DP shall not facilitate the Beneficial Owner to create or permit any pledge and /or
hypothecation or any other interest or encumbrance over all or any of such securities submitted
for dematerialization and/or held in demat account except in the form and manner prescribed
in the Depositories Act, 1996, SEBI (Depositories and Participants) Regulations, 1996 and Bye-
Laws/Operating Instructions/Business Rules of the Depositories.
Transfer of Securities
11. The DP shall effect transfer to and from the demat accounts of the Beneficial Owner only on
the basis of an order, instruction, direction or mandate duly authorized by the Beneficial Owner
and the DP shall maintain the original documents and the audit trail of such authorizations.
12. The Beneficial Owner reserves the right to give standing instructions with regard to the crediting
of securities in his demat account and the DP shall act according to such instructions.
13. The stock broker / stock broker and depository participant shall not directly / indirectly compel
the clients to execute Power of Attorney (PoA) or Demat Debit and Pledge Instruction (DDPI)
or deny services to the client if the client refuses to execute PoA or DDPI.
Statement of account
14. The DP shall provide statements of accounts to the beneficial owner in such form and manner
and at such time as agreed with the Beneficial Owner and as specified by SEBI/depository in
this regard.
15. However, if there is no transaction in the demat account, or if the balance has become Nil
during the year, the DP shall send one physical statement of holding annually to such BOs and
shall resume sending the transaction statement as and when there is a transaction in the
account.
16. The DP may provide the services of issuing the statement of demat accounts in an electronic
mode if the Beneficial Owner so desires. The DP will furnish to the Beneficial Owner the
statement of demat accounts under its digital signature, as governed under the Information
Technology Act, 2000. However if the DP does not have the facility of providing the statement
of demat account in the electronic mode, then the Participant shall be obliged to forward the
statement of demat accounts in physical form.
17. In case of Basic Services Demat Accounts, the DP shall send the transaction statements as
mandated by SEBI and/or Depository from time to time.
Manner of Closure of Demat account
18. The DP shall have the right to close the demat account of the Beneficial Owner, for any reasons
whatsoever, provided the DP has given a notice in writing of not less than thirty days to the
Beneficial Owner as well as to the Depository. Similarly, the Beneficial Owner shall have the
right to close his/her demat account held with the DP provided no charges are payable by
him/her to the DP. In such an event, the Beneficial Owner shall specify whether the balances
in their demat account should be transferred to another demat account of the Beneficial Owner
held with another DP or to rematerialize the security balances held.
19. Based on the instructions of the Beneficial Owner, the DP shall initiate the procedure for
transferring such security balances or rematerialize such security balances within a period of
thirty days as per procedure specified from time to time by the depository. Provided further,
closure of demat account shall not affect the rights, liabilities and obligations of either the
Beneficial Owner or the DP and shall continue to bind the parties to their satisfactory
completion.
Default in payment of charges
20. In event of Beneficial Owner committing a default in the payment of any amount provided in
Clause 5 & 6 within a period of thirty days from the date of demand, without prejudice to the
right of the DP to close the demat account of the Beneficial Owner, the DP may charge interest
at a rate as specified by the Depository from time to time for the period of such default.
21. In case the Beneficial Owner has failed to make the payment of any of the amounts as provided
in Clause 5&6 specified above, the DP after giving two days notice to the Beneficial Owner shall
have the right to stop processing of instructions of the Beneficial Owner till such time he makes
the payment along with interest, if any.
Liability of the Depository
22. As per Section 16 of Depositories Act, 1996,
1. Without prejudice to the provisions of any other law for the time being in force, any
loss caused to the beneficial owner due to the negligence of the depository or the
participant, the depository shall indemnify such beneficial owner.
2. Where the loss due to the negligence of the participant under Clause (1) above, is
indemnified by the depository, the depository shall have the right to recover the same
from such participant.
Freezing/ Defreezing of accounts
23. The Beneficial Owner may exercise the right to freeze/defreeze his/her demat account
maintained with the DP in accordance with the procedure and subject to the restrictions laid
down under the Bye Laws and Business Rules/Operating Instructions.
24. The DP or the Depository shall have the right to freeze/defreeze the accounts of the Beneficial
Owners on receipt of instructions received from any regulator or court or any statutory
authority.
Redressal of Investor grievance
25. The DP shall redress all grievances of the Beneficial Owner against the DP within a period of
thirty days from the date of receipt of the complaint.
Authorized representative
26. If the Beneficial Owner is a body corporate or a legal entity, it shall, along with the account
opening form, furnish to the DP, a list of officials authorized by it, who shall represent and
interact on its behalf with the Participant. Any change in such list including additions, deletions
or alterations thereto shall be forthwith communicated to the Participant.
Law and Jurisdiction
27. In addition to the specific rights set out in this document, the DP and the Beneficial owner shall
be entitled to exercise any other rights which the DP or the Beneficial Owner may have under
the Rules, Bye Laws and Regulations of the respective Depository in which the demat account
is opened and circulars/notices issued there under or Rules and Regulations of SEBI.
28. The provisions of this document shall always be subject to Government notification, any rules,
regulations, guidelines and circulars/ notices issued by SEBI and Rules, Regulations and Byelaws
of the relevant Depository, where the Beneficial Owner maintains his/ her account, that
may be in force from time to time.
29. The Beneficial Owner and the DP shall abide by the arbitration and conciliation procedure
prescribed under the Bye-laws of the depository and that such procedure shall be applicable to
any disputes between the DP and the Beneficial Owner.
30. Words and expressions which are used in this document but which are not defined herein shall
unless the context otherwise requires, have the same meanings as assigned thereto in the
Rules, Bye-laws and Regulations and circulars/notices issued there under by the depository and
/or SEBI
31. Any changes in the rights and obligations which are specified by SEBI/Depositories shall also
be brought to the notice of the clients at once.
32. If the rights and obligations of the parties hereto are altered by virtue of change in Rules and
regulations of SEBI or Bye-laws, Rules and Regulations of the relevant Depository, where the
Beneficial Owner maintains his/her account, such changes shall be deemed to have been
incorporated herein in modification of the rights and obligations of the parties mentioned in
this document.